1) Who We Are

KDME provides professional services for business owners and executives and operates multiple divisions, which may include:

• K.D. Mollé Enterprises, Inc. (KDME Inc.)
• NexLine Ops (Operations Management Support Division)
• ZeroTrust IT Services
• ResetHR Human Resources
• TelePort VoIP Business Phone Systems
• K.D. Mollé Bookkeeping

This Privacy Policy applies across KDME and its divisions when you interact with our Sites and services.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Contact information (name, business name, email address, phone number, mailing address)
• Account/service information you submit in forms, onboarding, or support requests
• Appointment and scheduling details
• Billing/invoicing details (note: payment card data is typically handled by third-party processors)
• Communications you send us (emails, SMS messages, chat messages, support tickets)

B. Information collected automatically

• Device and browser information (IP address, device type, browser type)
• Log data (pages visited, referring pages, time spent)
• Cookie and similar tracking data (for site functionality, security, analytics)

C. Information from service providers

• We may receive limited information from vendors that help us provide services (e.g., scheduling platforms, payment processors, IT/security tools, SMS platforms).

3) How We Use Your Information

We use information to:

• Provide and manage our professional services and client support
• Respond to inquiries and communicate with you
• Send service-related SMS/text messages (see Section 7)
• Schedule/confirm appointments and deliver reminders
• Provide billing, invoices, and payment-related communications
• Maintain security, prevent fraud/abuse, and troubleshoot issues
• Improve the Sites and service experience (analytics and performance)
• Comply with legal obligations and enforce our agreements

4) How We Share Information

We do not sell your personal information. We may share information only as follows:

A. Service Providers (processors/“vendors”)

We may share information with vendors who perform services on our behalf (e.g., website hosting, analytics, appointment scheduling, payment processing, communications/SMS platforms, customer support tools). These vendors are permitted to use personal information only to provide services to KDME.

B. Legal and compliance

We may disclose information if required by law or legal process, or if we believe disclosure is necessary to protect rights, safety, and security (including investigating suspected fraud or misuse).

C. Business transfers

If KDME is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

5) Cookies and Analytics

We may use cookies and similar technologies to enable essential site functions, remember preferences, maintain security, and understand site usage to improve performance. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6) Data Retention

We retain personal information only as long as reasonably necessary for providing services and support, maintaining business records, complying with legal/tax/regulatory obligations, and enforcing agreements and resolving disputes.

7) SMS/Text Messaging Privacy (10DLC-Aligned Disclosures)

If you opt in to receive SMS/text messages from KDME, we will use your mobile number and related messaging data only for service-related communications, which may include:

• account updates and service notifications
• online bill payment information (including payment reminders/links)
• appointment reminders and scheduling updates
• two-way support conversations and responses to your inquiries

No Marketing Texts: We do not send promotional messages, advertisements, or marketing texts via SMS.

Consent & Opt-Out: You can opt out at any time by replying STOP to any message. For help, reply HELP. Message frequency varies. Message and data rates may apply.

How SMS data is shared: We do not sell your SMS-related personal information. We may share it with trusted service providers who help deliver messages (e.g., an SMS platform provider) and as required by law.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

9) Your Choices and Rights

Depending on your location, you may have rights to:

• request access to the personal information we hold about you
• request correction or deletion (subject to legal/contractual limits)
• opt out of non-essential cookies (through browser controls)
• opt out of SMS (reply STOP)

To make a request, use the contact information in Section 12.

10) Children’s Privacy

Our Sites and services are intended for adults and business use. We do not knowingly collect personal information from children under 13.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last revised. Continued use of the Sites after changes means you accept the updated Policy.

12) Contact Us

K.D. Mollé Enterprises, Inc.
Email: support@service.kdmeinc.com
Phone: (760) 983-3171